NYU Dentistry Brooklyn Patient Care

Janet Rosenbaum a month ago

They do not stand by their estimates of what patients will pay after insurance claims. Neither federal or NYS protections against surprise billing applies to dental bills, so patients do not have any recourse and just have to pay whatever they end up charging if their estimate was wrong. They told me that it would be $110 for a mouth guard. I asked if they were sure because my previous dentists have all said it would be $300-400. They said they were sure. I paid $110 and got the mouth guard. Months later, I got a bill from them for about $400. I contacted them through their website's "billing questions" area and also left messages by phone, and no one ever responded. If I knew ahead of time it cost $500, I would have stuck with the drugstore mouth guards that cost $30 each. $110 seemed reasonable if it would last longer than the $30 ones. $500 is not reasonable, and it's actually more than my past dentists would have charged. Even worse, before I got the bill, I told a single mom friend that I only had to pay $110, and she said she was interested in doing this given that it cost less than what she heard too. Now I'm afraid that will will end up in the same position as I did, and

Graceann Dorse a month ago

Our toddler has a huge oral aversion due to being in the NICU and getting intubated a lot for breathing and eating purposes. But Dr. Benichou has an amazing way with him, and we've had several successful visits with her. She's incredibly kind to both our son and us, takes her time answering questions, and does a great job cleaning his teeth. The facility itself is very clean, and we've had a great experience with the desk staff. I will say sometimes it's hard to get someone on the phone, but I feel that's a small price to pay for excellent care for a toddler with somewhat special needs.

Cathy A. 8 months ago

PROS: Clean environment, pleasant dental professionals, great downtown Brooklyn location, when appointments are finally scheduled you are seen on time. CONS: Scheduling is ridiculously unprofessional—it took months to complete a simple replacement crown procedure that should have taken at most 2-3 weeks. One implant took a full year solely because of their scheduling issues. The billing procedures are ad hoc, the prices and balances change on each visit without discernible cause. They are virtually unreachable by phone unless they call you. I suggest that they be used for simple cleanings only unless they work out their poor scheduling, administration and customer service.

DistricOneResearch a year ago

The NYU Dentistry Flatbush extension is conveniently located with easy access via public transit, making it highly practical for Brooklyn residents. The reception team operates with notable efficiency, maintaining smooth check-ins and clear communication. Trisha, in particular, consistently delivers prompt, accurate service and demonstrates a high level of professionalism that sets the tone for the entire visit.

Taylor Gatewood a year ago

Iv been going for 6 months and haven’t had 1 cavity filled they have been working on 1 tooth for 6 months since September, they claim their TO busy and give 1 appointment a month even though I need extensive work and the doctor enforced 2 appointments a month BUT communication doesn’t exist there, on top of that NOONE is ever up there and they have more cancellations then iv ever seen at any office so i don’t see how their so busy… they don’t follow your dental plan at all I was supposed to get a cavity filled last appointment in my plan but they failed to do anything yet again. my sister graduated nyu this past year and for some reason this dental office is an absolute TERRRIBLE representation of NYU hopefully they can finish something this next appointment, the feeling of care a provider is supposed to give is absolutely absent at this office, switching dentist is a lot when you need extensive work like me, but I am still valid in my opinion and sharing my terrible experience with you guys. I’ll keep you guys updated! P.s take note how of the rapid progression of decay.